Returns Policy
Our returns policy states that after you receive an item, you have 30 days to request its return.
For a return to be accepted, the item must be in the same condition as you received it:
- It must not have been worn or used
- Must have all tags intact
- Must be contained in the original packaging
- Must be accompanied by receipt or proof of purchase
To initiate a return, contact us at. info@sorelle-collezioniprivate.com. Returns should be mailed to the address provided to you at the time of your request.
If your return is accepted, we will send you a shipping label and instructions on how and where to ship the package. Items sent without a prior return request will not be accepted.
If you have any questions about returns, you can contact us anytime at info@sorelle-collezioniprivate.com.
Damage and Problems
We encourage you to inspect your order upon receipt and contact us immediately if there are any defects, damage, or if you have received the wrong item. This way we can assess the problem and find the most suitable solution.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers or plants)
- Customized products (such as special orders or custom items)
- Personal care products (e.g., cosmetics)
- Materiali pericolosi, liquidi infiammabili o gas
If you have concerns about whether a specific item can be returned, please contact us before making the return.
We do not accept returns of promotion items or gift certificates.
Substitutions
The fastest way to receive the desired item is to return the received product and, once the return is approved, place a new order separately.
14-Day Cooling-Off Period for the European Union.
If the goods are shipped within the European Union, you have the right to cancel or return the order within 14 days, for any reason and without need for justification.
The conditions for return remain the same: the item must be in its original condition, must not have been worn or used, must have all tags, and must be in its original packaging. In addition, a receipt or proof of purchase will be required.
Refunds
As soon as we have received and inspected the return, we will inform you whether or not the refund is approved.
If approved, the refund will be processed within 10 business days via the original payment method. The time required to view the refund may vary depending on the bank or credit card company.
If more than 15 business days have passed since your return was approved and you still have not received your refund, please contact us at info@sorelle-collezioniprivate.com.