Last updated: March 16, 2025
Sorelle Private Collections is committed to ensuring efficient and safe shipping for all orders placed through our website. Below you will find all the information regarding our shipping policies, including processing times, costs, and available destinations.
Order Processing
- Orders are processed within 1-3 business days from the time payment is confirmed.
- Orders placed on holidays or weekends will be processed on the next business day.
- You will receive an email confirmation with the shipping details as soon as your order has been shipped.
Delivery Times
The production of the garment takes about 20 working days. Once production is complete, shipping will be carried out with times that vary depending on the destination and the method selected:
- Italy: 2-5 business days
- Europe: 5-10 business days
- Rest of the world: 10-20 business days
Please note that delivery times are indicative and may vary due to external factors such as customs inspections, courier delays, or unforeseen events.
Shipping Costs
- Italy: Rate calculated at checkout
- Europe: Rate calculated at checkout
- Rest of the world: Rates calculated at checkout.
Any customs duties or import taxes are the responsibility of the recipient and may vary according to the regulations of the destination country.
Order Tracking
Once your order has been shipped, you will receive an email with the tracking number to monitor the status of the shipment. We encourage you to regularly check the delivery information updates on the courier’s website.
International Shipping
We offer shipping to several countries outside of Italy. However, some destinations may be excluded due to logistical or regulatory restrictions. If you have any doubts about shipping availability in your country, we invite you to contact us before placing an order.
Changes and Cancellations
- Once an order has been confirmed and sent for processing, we cannot guarantee any modifications or cancellations.
- If you wish to change the shipping address, contact us immediately and we will do our best to update the details before shipping.
Issues with Shipping
If your order has not arrived within the expected time, we invite you to:
- Check the tracking number.
- Make sure the shipping address provided is correct.
- Contact the courier for any updates on the delivery.
If your order still hasn’t been delivered after these steps, please contact us at info@sorelle-collezioniprivate.com for further assistance.
Questions and Contacts
For any questions regarding shipping, you can contact us at the email address info@sorelle-collezioniprivate.com. Our team is available to provide assistance and resolve any issues related to the shipping of your order.